FAQ – nolyss

General

Are your products cruelty-free?

Yes — all NOLYSS® products are100% cruelty-freeand never tested on animals.

Are your products vegan?

Absolutely! We use only vegan-friendly ingredients and formulas that respect your skin and the planet.

Is it safe to shop on your website?

Yes our checkout is 100% secure, and your payment information is encrypted and protected.

Can I return my NOLYSS® product?

Yes, you can return your order within 14 days of receipt, provided the product is unused and unopened.

How long does it take to receive a refund?

Refunds are processed within 5–7 business days after we receive your returned item.

Do you accept returns for opened products?

For hygiene reasons, opened or used items cannot be returned, except in case of defect or damage.

How long does delivery take ?

Orders are processed within 24–48 hours. Standard delivery takes 5–10 business days, depending on your location.

How much does shipping cost?

Shipping fees are calculated at checkout based on your location and selected delivery method.

What if I haven’t received my order?

If your order hasn’t arrived within the estimated time, please contact our support team we’ll help you locate it.

Please don't hesitate to contact us if you have any further questions.We would be delighted to answer them:)